This Refund Policy applies to paid subscriptions for the InvenFlow inventory, sales, and accounting platform (the "Service"). It should be read together with our Terms of Service.
1. How billing works
InvenFlow is billed as a monthly business subscription. The current standard price is ILS 199 per month for one administrator and one employee. Each additional employee seat is billed at ILS 49 per month, unless a different price is shown at checkout or agreed in writing.
Subscriptions renew automatically at the start of each billing period until you cancel. Taxes may apply.
2. 14-day refund on the first payment
If you are a new paying customer, you may request a full refund of your first subscription payment within fourteen (14) days of the charge, provided that:
- You email PIT_INVENFLOW@OUTLOOK.COM within that 14-day window
- The account has not been used in a substantial operational way (for example, ongoing live invoicing, large-scale inventory imports, or similar production use)
- There is no evidence of abuse, fraud, or chargeback activity
If a refund is approved, we will return the first payment to the original payment method and may close or suspend the account.
3. After the 14-day period
Except where required by law, payments are non-refundable after the 14-day window. This includes:
- The remainder of a monthly period that has already started
- Unused days after you cancel mid-cycle
- Additional employee seats added during a billing period
- Renewal charges after the first paid period
Cancelling stops the next renewal. You keep access until the end of the period already paid for, unless the account is suspended for breach or non-payment.
4. Extra seats and plan changes
Extra employee seats are billed monthly and are not prorated for refunds. If you reduce seats, the change applies from the next billing cycle unless we confirm otherwise in writing.
5. How to request a refund or cancel
Send your request to PIT_INVENFLOW@OUTLOOK.COM from the email associated with the account. Include:
- Company name
- Account email
- Date of payment
- Reason for the request
We typically review requests within a few business days. Approved refunds are processed through the original payment provider and may take additional time to appear on your statement.
6. Chargebacks
Please contact us before filing a payment dispute. Unjustified chargebacks may result in suspension of the account and collection of unpaid amounts, fees, and costs.
7. Mandatory consumer rights
Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law. If such a right applies, we will honor it.
8. Contact
InvenFlow
Billing and refunds: PIT_INVENFLOW@OUTLOOK.COM
Website: https://www.invenflows.com
Questions about these policies? Email us at PIT_INVENFLOW@OUTLOOK.COM.